Last updated: 15 October 2026
Immaculate Exteriors (ABN 42 677 064 407) (“we”, “us”) respects your privacy. This policy explains what personal information we collect, why, and how we handle it, in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
When you contact us, request a quote or book a job, we may collect:
- your name, phone number and email address
- the address of the property to be cleaned
- photos or files you upload with an enquiry
- details about the job, your preferred time frame and how you heard about us
- anything else you tell us by phone, email, text or social media
When you visit our website we also collect general usage information through cookies and Google Analytics, such as pages viewed, device and browser type, approximate location and how you arrived at the site. See our Cookie Policy.
Why we collect it
We use your information to:
- respond to enquiries and prepare quotes
- schedule, carry out and invoice work
- follow up on completed jobs and handle any issues
- improve our website and services
- send occasional service reminders, only if you agree (you can opt out at any time)
Photos of your property
We take before and after photos and videos of the areas we work on. We may use them on our website and social media to show our work.
- We never show street numbers, number plates or other details that identify your property.
- We never publish your property address.
- If you want your property kept private, or want any photo removed, tell us in writing (before the job, or at any time after) and we will not use it or will take it down.
Who we share it with
We do not sell or rent your personal information. We share it only with:
- service providers who help us run the business, such as our website host, email provider, accounting software and form tools
- Google, for website analytics and our Google Business Profile
- anyone we are required to share it with by law
Some of these providers, including Google, may store information outside Australia, for example in the United States. We use reputable providers that protect data to a standard comparable with Australian law.
How we keep it secure
We store information in password-protected systems and limit access to people who need it. We keep it only as long as we need it for the purposes above or as required by law (for example, tax records), then delete it.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you by contacting us below. If you have a concern about how we handled your information, contact us first and we will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
Contact us
Immaculate Exteriors
Email: admin@immaculateexteriors.com.au
Or use our contact form.